Tradition | Constructing an Artwork and Tradition Airport

It’s essential to have had the pleasure of internet hosting the ACI World Buyer Expertise World Summit in Incheon, what’s your philosophy on buyer expertise at your airport? Why is that this necessary?

It was an important honor for me and Incheon Airport to host this significant occasion and to be joined by many aviation trade leaders in Incheon, Korea.

We strongly consider that the success of an airport is dependent upon the satisfaction of our passengers’ experiences whereas touring by the airport. Buyer expertise goes past mere satisfaction. It’s a particular and intangible idea. We see an airport not simply as a spot for planes to reach and depart, however as a hub the place individuals join, a spot that is filled with feelings, new beginnings, cultural interactions and Encapsulates journey. On this context, Incheon Airport is dedicated to repeatedly try for excellence as an airport, with a powerful deal with core buyer expertise.

Incheon Airport has set a brand new commonplace, turning into the primary bench on the planet to attain the very best stage (Stage 5) of the ACI Airport Buyer Expertise Accreditation Program. Congratulations! What made this potential?

Thanks very a lot and it’s a nice honor for Incheon Airport to be the primary airport on the planet with Stage 5 Buyer Accreditation. Since its opening in 2001, Incheon Airport has strived to be the world’s finest airport with superior service requirements and passenger expertise. I want to categorical my honest appreciation for the efforts of all IIAC workers and the Incheon Airport group, who at all times try for an distinctive Incheon Airport buyer expertise. I do know this has been key to stage 5 approval.

Incheon Airport prides itself on offering artwork and cultural providers for passengers to take pleasure in their time on the airport, what cultural and artwork packages are you at present operating?

Our key initiatives to create a optimistic “Arts and Tradition Airport” expertise are centered round exhibitions, cultural performances, and experiential packages that commemorate wealthy Okay-Tradition with a wealthy sense of place. The principle focus of all of them is to know and fulfill the feelings of our clients. By strategically addressing areas the place detrimental feelings can come up, we purpose to rework the airport journey right into a memorable and emotionally uplifting expertise, one which leaves an enduring impression.

Credit score: Incheon Airport

Lots of our readers could not have been to your airport, what different uncommon sights do you’ve gotten?

Incheon Airport has set a future plan to steadily broaden its buyer base and broaden our attain past the boundaries of air journey. Our imaginative and prescient is to rework the airport space right into a vibrant and multifaceted complicated cultural belt that caters to all individuals.

To realize this transformation, Incheon Airport is strategically growing varied facilities and amenities inside its environment. The complicated cultural belt envisioned consists of resorts, live performance arenas, galleries and artwork storage amenities. By diversifying our choices to a wider vary of pursuits and demographics, we purpose to grow to be a vacation spot in our personal proper, increasing our attraction to locals and vacationers alike.

How do you employ expertise to enhance the passenger expertise?

Inevitably, new expertise will play a key function sooner or later evolution of Incheon Airport and air journey globally. However, it is very important keep in mind that expertise isn’t the top purpose. We should ask ourselves what we actually need and what our main enterprise goal is. By sustaining readability and never making our function inconsistent with the instruments, we will make sure that the shopper expertise stays our prime precedence.

Once we launched robotic expertise in Incheon, we acknowledged that the first perform of the “Airstar” robots is to information our passengers to their desired locations. Nevertheless, we needed to raise this interplay with the brand new expertise right into a memorable and invaluable expertise. Passengers at Incheon Airport now have the chance to take photographs with the “Air Star” robotic, which immediately sends the photographs to passengers by way of SMS or electronic mail. This mixture of expertise with a significant expertise will likely be etched in vacationers’ recollections as a novel and treasured side of their journey, distinctive to Incheon Airport.

How do you promote barrier-free journey?

Incheon Airport is doing its finest to create a hassle-free and accessible terminal for all, and robots play an necessary function. ‘AirPorter’, a car transferring robotic, and ‘AirRide’, an autonomous car, allow anybody to comfortably use airport providers no matter bodily means in a big and crowded airport. might

Aside from the robots, we plan to open a devoted help middle for passengers with lowered mobility (PRMs) this 12 months. As well as, we’ve got lately relaunched the ‘Simple-drop’ service for PRMs, whereby passengers can go straight house after arriving on the airport, and baggage will likely be picked up and delivered to their house. .

Credit score: Incheon Airport

Inform me somewhat bit in regards to the growth of Terminal 2 and the development of your fourth runway, how will it enhance your passenger expertise?

By the growth of Terminal 2, the annual capability of Incheon Airport will improve to greater than 100 million passengers per 12 months. By turning into a serious hub airport, we will present clients with a cushty and handy surroundings with all kinds of choices for his or her expertise. We’re at present designing a number of distinctive areas for the shopper expertise, so please sit up for our Terminal 2 subsequent 12 months.

c: Incheon Worldwide Airport

Sunny has led the Terminal Operations Group at Incheon Worldwide Airport Company since 2022. He has introduced his in depth expertise in buyer expertise innovation and contributed to Incheon Airport to steer the shopper expertise paradigm within the international airport trade. As an knowledgeable within the aviation trade with over 20 years of expertise, he has overseen branding communications and airport planning, together with long-term strategic airport planning to make Incheon Airport sensible and stuffed with progressive expertise and artwork. Actively participated within the operational initiatives of cultural values. He began his profession in 1996 with Incheon Worldwide Airport Company.